Is there a limit to the number of rooms or rates I can have?
No. The only limit to the number of records in the system is the size of your hard drive!
What operating systems will Reservations 6.0 run on?
Reservations 6.0 will run on the Windows 2000, XP SP2, Mac OS X 10.3 or later.
Can I use this software on a network?
Yes, if you purchase the Multi-user. This version requires that each user on your network have a copy of FileMaker installed on their computer. If you need more that 9 users, FileMaker Server software will also be required.
Can I upgrade to another version later and keep all my records?
Yes. When you purchase an upgrade, our 'update wizard' runs to transfer all your records.
Can I include extra charges for a rollaway bed or pet fee?
Yes. When you setup one room named 'other', you can enter all these types of charges that can be added to the guest invoice.
Can I send email confirmations?
Yes. The program can send email confirmations to your default email program. If you have an 'always on' internet connection, the email is sent immediately. Otherwise it will be in the 'outbox' or 'drafts' box until you sign on (depending on your email program and preferences set).
Can I add our company logo to the invoices?
Yes. The Single user version allows for you to customize the logo in the Settings area. The multi-user and developer versions allow you to further modify the invoices and confirmation layouts with FileMaker.
How does Reservations 6.0 handle taxes?
There are two taxes you can setup in the Settings area that can apply to your room charges and/or sales items. You set the name and rate for the taxes and then assign them to your room rates and other charges.
Does Reservations 6.0 have a visual calendar view to show availability?
Yes. See at a glance what rooms are available, if the reservation is confirmed with a credit card or if there is a deposit held, and how many guests are in each room. Click on a name in the calendar grid view to pop-up the details of that reservation, and check guests in and out. With Version 6.0, you can now click on an available date to start a reservation.
Can I print out a hard copy of the calendar to review?
Yes. You can print the screen you are viewing, or go to the reports menu to select multiple calendar dates to print.
How do I search for a specific Reservation?
All the screens in the system have a 'Find' button to search for records. Click this button on the Reservation screen and then type in the search criteria. Hit the 'return' or 'enter' key to start the search. You can search on all fields on the screen.
Does the system keep information on old customers so I don't have to add them again?
Yes. Search for an existing guest in the pop-up 'Guest ID' list on the reservation entry screen before entering them. If they are in the list, select that name, otherwise, you can enter the new name and it will automatically be added to the Guest Info area and the pop-up list.
How do I get help when I need it?
We encourage you to download the three training movies on this site to help you get started, and read the 'Getting Started' instructions in the Help menu. There are also screen specific 'Help' buttons on almost every screen to give you step-by-step instructions. You can view these help instructions on the screen, or print out one page at a time or the entire help manual. If you still cannot find the answer you need, please email us your question.
What is FileMaker™?
Our
Reservations software was written with the FileMaker database software.
FileMaker is the engine that runs the reservations system. The single
user version includes a limited edition of this engine, but you'll need
multiple copies to share the system on a network (one for each user).
FileMaker also allows you to modify the layouts of the multi-user
version to customize it. For example, you can add pictures, change
fonts and colors, etc.
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