Support Options

Free Services
We care about you, our valuable customers. That’s why we always offer 90 days of free phone and email support after you purchase our software. We’ll help with your initial set-up and provide training resources. Registered users also always receive free updates, which include changes and enhancements that are made to . Make sure to watch for updates on the ‘What’s New’ page and sign up for the Reservations Newsletter to be notified when updates are made available!

 

Fee-Based Services
One on One Training or Technical Support
one-hour-pt

 

A screen-sharing session in which we assist you with any specific training or set up needs. Billed in 30 minute intervals; $75.00. Email us for One on One Training.

 

 

 





Modification or Recovery of Customizable Layouts
customize

 

This is only available to Multi-Users. A screen-sharing session in which we assist you with any specific modifications to customizable layouts. Billed in 30 minute intervals; $75.00. Email us for customizable layout assistance.

 





Data Migration / System Setup

 

migration

We will set up your system for you, so all you need to do is start taking reservations! The areas we set up include your guest information, room information, and rates. $150.00 flat fee. Email us with details of your migration or setup needs.

 





Data Recovery

 

lost-data

 

We are here to help in the unfortunate event you experience a system crash. There is a minimum fee of $25.00 to download & review your file, with a charge of $200.00 if we are able to recover your data. Email us with details of your recovery needs.



 

 




 

Please don’t hesitate to Contact Us if you need help or support!